Refund policy
Last updated: August 9, 2026
All Personalized-Product Sales Are Final
Gami Creations creates finished, customized products using the level, background, names, photographs, spelling, and other personalization details selected or supplied by the customer.
Because every personalized product is made specifically for an individual order and cannot be restocked or resold, all personalized-product sales are final. We do not accept returns, exchanges, or refunds for personalized products, except when required by applicable law or when an order qualifies under the damaged, incorrect, or production-error section below.
Customer-Provided Personalization
Customers are responsible for carefully reviewing all names, spelling, capitalization, level selections, background choices, photographs, screenshots, and other personalization details before submitting an order and before approving any design proof.
Gami Creations does not accept returns, exchanges, or refunds for:
- Changes of mind after placing an order.
- Incorrect spelling or information submitted by the customer.
- Incorrect level or background selections.
- Low-quality, blurry, cropped, or unsuitable customer-provided images.
- Normal color differences between a digital screen, design proof, and the finished sublimated product.
- Failure to review the personalization information or approve a design proof carefully.
Cancellations
Contact Gami Creations immediately if you need to request a cancellation. Cancellation requests are not guaranteed.
Once design work, image preparation, personalization, or production has begun, the order cannot be canceled or refunded because the product is already being customized for the customer.
Damaged, Incorrect, or Production-Error Orders
Damage, incorrect-item, or production-error claims must be submitted within 2 calendar days of delivery.
Email gamicreationsllc@gmail.com and include:
- Your full name.
- Your order number.
- A description of the problem.
- Clear photographs of the finished product.
- Clear photographs of the shipping packaging if the product arrived damaged.
Gami Creations will respond within 1–2 business days after receiving the claim and all required photographs.
If Gami Creations confirms that the product was damaged during delivery, that the wrong product was sent, or that the finished product contains a production or personalization error made by Gami Creations, an approved correction or replacement will be prepared within approximately 1–6 business days. The exact production time depends on the correction required and the availability of the materials needed for the replacement.
Estimated carrier transit time for an approved replacement is an additional 2–5 business days after shipment. Carrier delivery times are estimates and are outside the direct control of Gami Creations.
The approved remedy will normally be a corrected product or replacement. Refunds are provided only when required by applicable law or when Gami Creations determines that another reasonable remedy cannot be provided.
Unauthorized Returns
Do not return or mail a product to Gami Creations unless the return has been authorized and written instructions have been provided.
Products returned without authorization may not be accepted or processed.
Legal Rights
This policy does not limit any consumer rights or remedies that cannot be excluded or restricted under applicable law.
Contact Information
Questions about this Return & Refund Policy or an existing order can be sent to:
Gami Creations
Broken Arrow, Oklahoma, United States
Email: gamicreationsllc@gmail.com
Customer service hours: 9:00 AM–10:00 PM Central Time
Expected response time: 1–2 business days